Privacy Policy
Nomad Adventure Treks and Expeditions gives foremost importance to the protection of your private information. This policy describes the processes behind the way we gather, manage, store, and, more importantly, protect your information when you visit our website, use our services, or participate in any of our events.
Your use of our services and website means you agree with the processes mentioned within this policy.
1. Information We Collect
To provide the best experience while using our services, the company may need to gather the following information:
1.1 Personal Identification Information:
Includes, at the minimum, your full name, email address, physical address, phone number, and any other necessary additional contact details that aid in providing our clients with our trekking and expedition services. For us to process travel permits and documents, we will also need your passport details together with your date of birth and nationality.
1.2 Non-Personal Identification Information:
We collect technical details such as an individual’s IP address, the type of web browser used, the operating software, and type of device. We may also keep track of the pages users browsed through, their referral URLs, and the date and time of their visit. This data is collected to improve the customer’s experience and helps to better our Website.
1.3 Payment Methods:
During the booking or acquisition of a service, we gather your sensitive payment information, such as credit card details or billing addresses. These are securely processed through reliable third-party payment processors.
1.4 Health and Fitness Information:
In the case of trekking, we may gather information regarding your health and fitness as part of your safety objectives. This information is useful in determining if a certain trek or expedition is appropriate for you.
1.5 Feedback and Communication:
From your side, we may collect feedback, reviews, and other forms of communication that we would need to improve our services.
2. How We Use Your Information
We make use of the data we collect and pay utmost respect to your information. Using it for the best services concerning trekking and expedition.
2.1 Service Delivery
We, however, use your personal information to process bookings, organize other travel services like accommodation, transport, permits, etc., to make the entire trekking experience as easy as possible. To complete the transactions and issue receipts, we alternatively make use of the payment information provided.
2.2 Communication:
For your convenience, we may use your data to reach out for important updates or reminders regarding your trek, itinerary, or other services. This also includes answering any questions or problems you bring forward.
2.3 Health and Safety:
So that the trip is right for you, our trekking guides might need to access your health and fitness data. We use this information to ensure your safety during the expedition.
2.4 Marketing and Promotions:
We may use your information, with your permission, in order to send you newsletters, promotions, and new trekking packages alongside various offers in travel. You can cancel these communications whenever you would like.
3. Sharing Your Information
Your privacy is of utmost importance to us, hence, we do not share your information with other parties unless in the following cases:
3.1 Service Providers:
To give you the best available service, we will need to share your data with third party service providers including but not limited to local guides, accommodation providers, transport companies, and government officials that deal with permits and documentation.
3.2 Legal Compliance:
Your information might not be confidential if it is necessary to comply with the law, including but not limited to legal duty or a request made by representatives of law and order or other governing bodies.
3.3 Business Partners:
Your information may be shared with trusted partners for marketing or promotional purposes. This will only take place when your consent has been received.
4. Data Protection and Security
We promise to safeguard your personal information and its privacy. Here’s the procedure on how we maintain your information secure.
4.1 Encryption:
Any sensitive data is sent over secure channels through encrypted means to ensure they are not accessed without authorization.
4.2 Access Control:
Your data is not to be accessed by everyone. We assign it on a need-to-know basis at the organizational level.
4.3 Security Audits:
We conduct system reviews and audits regularly to ensure your information is secure and check for any weaknesses in the system.
5. Your Rights
We uphold your rights concerning your details and provide the options below regarding your information:
5.1 Access:
If you want to see all data that we hold regarding you, feel free to request a copy. Get in touch with us if you would like for us to show you the information that we have collected.
5.2 Correction:
If your personal records are not correctly reflected due to errors or due to them being outdated, you may request corrections, and we will make the necessary updates.
5.3 Deletion:
You may request the deletion of your personal information unless we need to keep it for legal or operational purposes.
5.4 Marketing Preferences:
If you wish to opt out from our marketing emails, you can easily do so by clicking unsubscribe on any of our emails or reaching out to us directly.
5.5 Complaints:
In case you think there has been a breach with respect to your data rights, you can register your complaint either with our customer support service or the appropriate data protection authority.
6. Cookies and Tracking Technologies
To improve your experience on our website, we use cookies and other similar technologies. They enable us to see how you use the website, which allows us to work on its improvement.
6.1 Essential Cookies:
These are Cookies that, for instance, make it possible for you to navigate the website securely. They are essential to the basic functioning of a website.
6.2 Performance Cookies:
These are cookies that assist, on the basis of user activity, in analyzing the usage of the site and determining how the site can be improved.
6.3 Advertising Cookies:
We may set advertising cookies to present tailored ads, in accordance with your browsing. You may change these settings in your browser.
7. Third-Party Links
This website contains links to other websites that are not under our control and that we do not manage. Their privacy practices are not our responsibility, so we suggest that you read their terms and conditions before providing any personal details.
8. Global Transfers of Data
We are a service provider with global reach, your information may be moved to different regions where we have partnered and where our servers are located. We do all that is required to safeguard your information and ensure that all relevant privacy related legislations are dealt with.
9. Updates to this Policy
This protective measure might be revised from time to time. Changes will be made on this page along with the date it was updated. Make sure to review this document frequently to avoid missing any changes made to it.
10. Reach Out to Us
For any inquiries related to this policy document or your details, do not hesitate to direct your email to us through the provided contact form. You can also reach us via phone or send us an email through the address provided.
Email:
Phone:
Address:
We appreciate your booking with Nomad Adventure Treks and Expeditions. Your privacy is important to us, and so is making sure that your trekking activities with us are safe, fun, and unforgettable.